Overview

We strive to deliver products of the highest quality. However, in the rare event that you receive a damaged product, we will be happy to assist you.

Please note that returns or replacements are accepted only for products that are damaged during delivery. Returns will not be accepted for reasons such as a change of mind, incorrect selection, colour preference, or any other non-damage-related issue.

To be eligible for a return or replacement, you must record a complete and continuous unboxing video. The video must begin by showing a clear 360-degree view of the sealed package before it is opened. You must then record the entire unboxing process without pausing, cutting, or editing the video.

The damaged product must be clearly visible in the unboxing video. Claims submitted without a complete unboxing video will not be accepted.

If you receive a damaged product, please contact our customer support team within 7 days of receiving your order. Kindly provide the complete unboxing video, clear photos of the damaged product, and your order details. Once the claim is verified, we will arrange a replacement or return as quickly as possible.

Return Process

Please do not send the product back without contacting our customer support team first. Once your return request has been approved, we will provide you with the return instructions and shipping address.

Return address:

[Address]

Need Help?

For questions related to damaged products, returns, or replacements, please contact us at info@hijabpalette.com.